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Saturday, November 9, 2013

Frequently Asked Questions About Our Carpet Cleaning Services

 How much do you charge?

Usually, we don’t know without seeing what you have. There are different types of carpet, floors, drapes and upholstery soil, easy access jobs, hard to access jobs, and a whole host of other things that affect our professional fee. The fairest thing for you is to let us come out and see what you have, which is FREE. The information we gather determines the fee. Naturally, there is no obligation at all. And we don't adjust prices according to your zip code. Every potential client is treated fairly.

Why are you measuring wall to wall when half my carpet is covered with furniture?

Our fees are not based on the dimensions of the carpet or floor we’re going to clean. We take room measurements and use a proprietary formula to arrive upon a fair fee for our services.  The formula takes into account much more than just measurements, and we may even adjust the measurements down once we do some calculations.  Our average ticket for carpet cleaning is reasonable with no hidden fees for our all inclusive service. So there is no reason to fret.

How long does it take my carpet to dry?

Because of our all natural low moisture proprietary cleaning process, most of our carpet cleaning assignments dry in about an hour. So your carpet will be back in service almost immediately.

What do we need to do before you arrive ?

If you decided on our Freshen Up Open Areas Package 1, you need to do nothing since no furniture will be moved. If you decided on our Clean N’ Fresh Package 2, we will move your standard couch, love seat and chairs in the main living area. We will then clean the open areas of any other carpets. However, we do ask that you move smaller pieces of furniture like breakables, antiques, lamps, toys, delicate figurines,  or special medical and dental equipment and roll up small area rugs. We also ask that you do not block the access to toilets, laundry, kitchen or other sinks.

 Do you move appliances?

Since we are not licensed movers, our insurance carrier will not allow us to move or dis-connect washers, dryers, stoves, and refrigerators, freezers or other items that will not easily roll and do damage to floors.
Common sense also dictates that we cannot move pit groups, china cabinets, hutches, entertainment centers, large screen TV’s, pool tables, large antique pieces, wall to wall book shelves, pianos,  computer stations, office filing cabinets or other items that may be damaged by moving or that may cause us personal injury.
To prevent tripping over our power cords and equipment, we also request that children, pets and other family members be kept out of the area while we are working.

Do I need to leave heat or the air-conditioner on?

Yes. Please leave the air-conditioning on in the Summer and the heat on in the Winter.
For stone, no-wax and vinyl floors to properly cure, and for your carpets , drapes and upholstery to properly dry, the air conditioning must be turned on in the Summer and the heat must be on in the Winter. Please do not open windows before our arrival unless it is a clear, sunny Spring day or a warm dry Fall day. If there are circumstances that prevent you from turning on the air conditioning or heat, please let us know and we can schedule your work during the Spring or Fall.

Do we have to be home?

Not really, although it’s a good idea. Mainly because we don’t want to accidentally miss something that was really important to you.
If you have  to be
 somewhere , all we  need is a detailed description of any special concerns, and  your credit card billing information.

Why should I hire you?

First, every time we clean your carpets you get our exclusive 10 step cleaning process. Just click here to review them: 

Second, no other carpet cleaning company in the area has ever educated consumers like we have on this website. Whether you use us, or someone else, or clean your own carpet, we have told you exactly what you need to know to avoid pitfalls. You get complete transparency from us because we care about you and our reputation in the community. To discover how to choose a carpet cleaner you can trust, click here:

To avoid the most common carpet cleaning scams click here:

 Do you guarantee your work?

Yes, we have the best guarantee in the business : "You Must Be Happy Or Its Free".  So you can hire us without having to worry about lousy service or getting ripped off.

  Our Famous One Full Year Guarantee

Third, every residential carpet cleaning, upholstery cleaning or drapery cleaning assignment is guaranteed  ONE FULL YEAR in writing.  So you get 365 days of free ongoing support in the form of our Spot N' Spill warranty. If you spill something on your carpet, upholstery or draperies that you can’t clean up, we’ll stop by and take care of it for free.

For Your Peace Of Mind, You Can Be Assured That Our Equipment Is Always Sanitized

Fourth, we clean and wipe down all our equipment with a natural sanitizer after each job. In addition, all our cotton towels and rags are always washed and fully sanitized with a natural  disinfectant. That's so you don't need to worry about us bringing  previous client's  germs and dirt into your home.

Are you fully bonded and insured?

Yes, we have genuine and real full-coverage liability insurance that covers everything.  Other cleaners with general liability policies only think they are covered, but we assure you they are not. Few people know this, but most liability insurance polices won’t cover damage to property that a service person is actually working on.
For instance, if a cleaner accidently breaks a priceless antique while he or she is cleaning your carpet, that’s covered. However, if the cleaner ruins your family heirloom carpet while cleaning it, most insurance  policies won't cover it. Here at Allstate, our  premium insurance  policy  covers everything.

Is your company criminal and drug free?

Since most of our clients are female, you won't have to worry about having an unfamiliar person in the  your home. That's because we are fully bonded and insured husband and wife team that respects your personal space, home, privacy and family. We  also pledge to be polite, tidy and fast. And for your peace of mind, we warrant that we are criminal, drug and alcohol free family onwed company.

Will your cleaning process disturb my children or my pets ?

Outside of having to use a vacuum cleaner in your home,  we  have the quietest cleaning process on the market and we won't disturb your children or pets.

What method do you use?

We use a proprietary low mositure, all natural , non-toxic  carpet  cleaning system that dries in about one hour. Since we are so conifdent in the effectivness of our cleaning system, we guarantee our residential work for one full year. That means if your spots come back within one year, we'll stop by and take care of your spots for free. 

Are your cleaning solutions safe for my children and pets?

Absolutely. Our main cleaning agent is made from fruit.  And we are a certfied green, all natural organic carpet cleaning company by the Carpet & Rug Institute and Green Seal.

Will you remove all my stains?

Except for extreme pre-existing conditions, our carpet cleaning service includes the removal of every single stain we encounter. But some stains are permanent. And if there’s any chance they’ll come out, we’ll get them out. If we can't get them out, we'll attempt to dye them for you  at no extra charge. Most companies that provide this service charge $75 per spot. But we proivide it to you for FREE. If the dye sites of the fiber will not accept dye, then we won't charge you for the area in question. So using us to clean your carpets is really 100% risk free.

Can you get rid of severe cat or dog urine odor?

Most of the time we are very successful, and we'll try everything available to us from an organic and natural cleaning standpoint. However, if the contamination is severe, you may have to replace the carpet pad, and seal the subfloor. Every case is different, but we’re always willing to give it our best effort. Also, we will point out any special concerns during your free , no-obligation in-home carpet inspection

What can I use to spot clean?

 When you become our valued client, you will receive a bottle of our all natural  spotter absolutely FREE.  It's a $9.95 value, but you'll get a bottle at no cost every time you clean carpets, area rugs, upholstery or draperies  with us. If you have a spot or stain you can’t get out, we’ll come by and take care of it for you at no charge. That's because every cleint is covered by our Spot N' Spill program for one full year. If you're spots come back within one year after cleaning, then so do we!

Are you certified?

Absolutely. Our company is certified by the Institute Of Inspection Cleaning & Restoration, The Certification Registry Board and we are affiliates of the International Institute For The Conservation Of Historic & Artistic Works. We also have an IICRC Certified Master Restorer and Textile/Flooring Inspector on staff. That means we can also provide you with certified textile and flooring inspections, lab analysis and expert court testimony. Like a certified real estate appraiser, it means our opinions on textiles and flooring issues will hold up in court. We also keep abreast of global cutting edge technology and changes in our industry.

  To get a fast ,FREE and easy no- obligation expert textile or flooring consultaion anywhere in Mercer or Bucks counties, just call us right now at


Or click on the link below and fill out our convenient contact form.We'll get back to you promply
  Click on this link now:

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